Refund Policy

At Pro Flexible Cable, we aim to provide the best service experience. This Refund Policy outlines the terms under which refunds may be requested and processed for our cable and internet-related services.

1. Service-Based Refund Eligibility

Because we provide services through third-party cable and internet providers, all installations, activations, and billing are handled by the respective service provider. Refunds are therefore subject to the policies of that provider.

2. When Refunds Can Be Requested

A refund may be considered only if:

• There was an incorrect service activation request submitted through our website.
• Your information was submitted by mistake and reported immediately.
• A duplicate service submission occurred due to a technical error.

3. Non-Refundable Conditions

Refunds cannot be issued for the following:

• Completed installations and active services.
• Monthly charges billed directly by the provider.
• Service dissatisfaction related to speed, availability, or performance.
• Any fees charged by the cable or internet provider.

4. Processing Time

If your refund request is approved, it may take 7–14 business days for processing, depending on your financial institution and the service provider’s policies.

5. Cancellation of Service

To cancel an active cable or internet plan, you must contact your service provider directly. We do not have the authority to cancel services once activated.

6. Proof Required

All refund requests must include valid proof such as order confirmation, email reference, or submission details to verify the request.

7. Changes to This Policy

We may update this Refund Policy from time to time. Any modifications will be posted on this page.

8. Contact Us

For refund-related inquiries, please contact us at support@proflexiblecable.online.